Frequently Asked Questions

Last Updated: October 23, 2026

Orders, products, shipping, returns, payment, and privacy

What does Leafxo sell?

Indoor plant pots and plant stands. Each listing describes the item sold and its included components; plants and styling props are excluded unless expressly listed.

Is Leafxo the manufacturer?

Leafxo is a retailer. We do not claim to manufacture the products listed on this store.

Where do you ship?

We ship to all 50 U.S. states and Washington, D.C., including Alaska and Hawaii. We do not ship internationally, to U.S. territories, or to APO/FPO/DPO military addresses, including AA, AE, and AP. Contact us before ordering to a P.O. box; service there has not been verified.

How much is shipping?

Standard shipping to the 50 U.S. states and Washington, D.C. is free with no order minimum.

How long does order processing take?

The expected processing time is 1–2 business days, Monday through Friday, excluding U.S. federal holidays.

How long does delivery take?

After dispatch, estimated transit is 2–4 business days. Total estimated delivery is 3–6 business days from order placement. These are estimates, not guarantees.

Will I receive tracking?

When tracking is available, shipment details are sent to the email address on the order. Carrier scans can take time to appear.

Can I cancel or change an order?

Contact us promptly. We will check whether the order has shipped; a change or cancellation may not be possible after dispatch. If an unshipped cancellation is accepted, the refund is not delayed for a return inspection.

What qualifies for a return?

Request a return within 30 calendar days after delivery. Change-of-mind returns must be unused, undamaged, and include all supplied components. Applicable non-waivable rights remain.

How do I start a return?

Email support@leafxo.com with your order number, item, and reason. For damage, defects, wrong or missing items, include photos when practical. Wait for authorization and the correct destination before shipping.

Who pays return shipping?

Leafxo pays eligible approved return shipping and provides a prepaid label.

Is there a restocking fee?

No restocking fee is charged for approved returns under this policy.

Can I exchange an item?

We do not offer exchanges. After a return is resolved, you may place a separate order.

When is a return refund issued?

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

What if an item is damaged, incorrect, or incomplete?

Contact support@leafxo.com promptly with your order number and details. Photos help us assess damage, defects, wrong items, missing parts, or a material mismatch.

Which payment methods can I use?

Use the methods displayed for your order in checkout. Availability can vary; the final total, including applicable taxes and shipping, appears before you submit the order. Never email full card details or verification codes.

How can I manage advertising cookies?

You can manage cookies using the controls available in your web browser. For applicable privacy opt-out requests, use Your Privacy Choices. For privacy questions, email support@leafxo.com.

How do I make a privacy request?

Use the Shopify-managed Your Privacy Choices page at /pages/data-sharing-opt-out for applicable opt-out requests, or email support@leafxo.com for privacy access, correction, or deletion requests. We may need to verify identity and will follow applicable law.

How do I contact Leafxo?

Email support@leafxo.com or call +1 (352) 870-9889. The mailing address and map are on our Contact page; the mailing address is not a retail or returns location.

How do I choose a pot size?

Compare the listed opening and exterior dimensions with your plant’s container and the space available. A drainage opening, saucer, and included pieces vary by listing.

Are plants included with pots or stands?

No, unless a listing expressly states otherwise. Plants and props in product photos are for display.

How much room does a stand need?

Use the product listing’s footprint and height measurements. Allow clearance for the plant and for access to water or clean around the stand.

How can I tell whether a pot has drainage or includes a saucer?

Check the exact product description and included-item details. Drainage openings and saucers vary between products.

Can I use every plant stand outdoors?

Do not assume outdoor suitability. Review the specific listing for any stated placement or care guidance.

Last Updated: October 23, 2026. More detail: Shipping, Refunds, Payment, Privacy, and Contact.